TERMS & CONDITIONS
This information supersedes all previous information and is subject to change without notice.
All prices are LIST and are FOB factory in Norcross, GA in U.S. dollars. Prices are subject to change without notice.
Designs and specifications are subject to change without notice.
Open accounts are available and subject to AAF approval. To open an account, you will complete an AAF Credit Application form. You will also need to provide bank contact/reference and account numbers, and two trade references.
Initial orders, and possible subsequent orders, may require full or partial pre-payment until the application process for open credit terms has been completed.
An account may be placed on ‘Hold’ if past due balance(s) exists.
Deductions should not be made to any AAF invoice without prior approval from AAF credit department. Such deductions may result in a ‘Hold’ of the account.
Accounts not granted open credit terms may require a non-refundable deposit or full payment prior to order release.
Method of Payment
Payment by check or ACH is preferred. Credit cards are accepted, add 3% processing fee.
Checks returned unpaid by your financial
institution are subject to a service charge of $35. Checks returned for insufficient or uncollected funds, together with service charges, may be debited electronically from your account or collected using a bank draft drawn from
your account. An account whose check payment is returned to AAF may have their credit terms changed to
‘cash/certified funds only’. This change will occur immediately and without notice, and will affect the processing of any future orders with AAF.
Purchase Orders must be submitted to AAF in writing via fax, email or U.S. Mail. Orders will not be scheduled for assembly, production or shipment until credit terms and all questions pertaining to the order are satisfied.
Each purchase order must include:
• AAF Model Number
• Frame Finish
• Shipping Instructions
• Requested Ready Date
Note: A requested ready date of ASAP will be scheduled for the earliest date possible given AAF production schedule.
Matching Previous Order
AAF cannot guarantee the perfect match to a previous order. AAF cannot be responsible for material being modified, changed or discontinued, etc. by our vendors.
Orders that need to match a previous order must be clearly indicated on the purchase order and if possible, previous purchase order number noted
Orders cannot not be cancelled or changed without prior approval from AAF. Changes or cancellations must be submitted in writing.
Customer is responsible for all costs incurred prior to approval of cancellation or change request including but not limited to material (laminate, upholstery, etc.) purchased and/or used, other production supplies and labor.
If an order change request is to:
• Decrease quantities or items, customer is responsible any material or labor costs incurred on those decreased items.
• Increase quantities or items may incur a delay in ready/shipping date.
Customer’s Own Material (COM)
Customers may provide their own material.
Feel free to contact AAF for assistance in estimating yardage requirements. All COM quotes are based on 54” wide plain material. Additional material may be required for patterned designs.
We will make every effort to estimate extra yardage for patterned design COM but assume no responsibility if additional yardage must be ordered.
AAF accepts no responsibility for the tailoring, durability or quality of COM material. AAF reserves the right to refuse to upholster with any COM we deem inappropriate for its intended use.
A purchase order submitted to AAF indicating COM must include the following:
• COM Supplier Name
• Pattern and Color identification
• AAF model number(s) to which material is to be upholstered
• Instruction for upholstery application, to include which side of fabric is to be used,
as well as direction of pattern if applicable.
All COM packages should include your company name, purchase order number, and COM material identification. COM packages are to be
All About Furniture
6702 Jimmy Carter Boulevard, Suite A Norcross, GA 30071
Custom Wood Stains
• Custom stain matches available on booths, solid wood table tops, wood edges on laminates table tops, and tray restraint rails on trash receptacles. Custom stain match process will incur a 1-time stain match charge of $250.00 List.
If customer approves stain match, this charge will apply even if a product order does not follow. If the approved finish requires expertise or steps beyond that of our standard finishes, an additional special finish application charge per piece
• Chairs: Packaged 2 per carton (most chairs)
• Table Tops: Bulk packaged and palletized
• Barstools: Packaged 1 per carton (most barstools)
• Table Bases: Bulk packaged and palletized
• Booths: Bulk packaged and palletized
Packaging for Common Carrier
• All common carrier shipments are palletized and shrink wrapped. Most common carriers limit a single LTL shipment to a maximum of 6 pallets.
• Customer booths are shipped assembled, unless otherwise instructed. When shipping by common carrier, booths are palletized
— 2 singles per pallet,
— 1 double per pallet, and/or
— 2 singles and 1 double per pallet
Packaging for Dedicated Truck
• Table tops and bases are bulk packaged and palletized
• Chairs and barstools are boxed and floor loaded.
• Booths are floor loaded
Orders will ship pre-pay and add, 3rd party billing, or freight collect. When pre-pay and add is the specified option, AAF will choose the carrier.
AAF can provide freight quote(s) upon request and ships to any point in the continental United States.
Pre-pay and add option
AAF will make every effort to provide the most cost effective freight quote. It is the customer’s responsibility to provide all delivery requirements to ensure an accurate freight quote. Some delivery requirements may incur additional costs. Driver is under no obligation to assist with the off-loading of any order unless previous arrangement is made.
Delivery requirements include but are not limited to:
• Lift-gate services
• Residential/Non-commercial delivery
• Inside delivery
• Weekend delivery
• Limited delivery times
• Call before delivery
• Limited access delivery
• Driver’s labor associated with off loading
AAF will not be held responsible for any additional freight charges incurred due to customer’s omission of delivery requirement(s).
AAF makes every effort to meet your requested pick-up/ship date, and it is understood that an occasional unavoidable delay may occur.
Any request to delay pick-up or shipping an order must be submitted to AAF in writing.
Any completed order held at customer request beyond its scheduled ship or pick-up date may incur a storage fee.
Pick-up orders will be packaged as standard unless otherwise noted on purchase form. In the absence of packaging instructions, the customer must pick-up the order as packaged.
Any removal of cartons and/or pallets will be done by the pick-up party. Proper disposal of packaging materials is the responsibility of the pick-up party.
Breakdown and/or removal of packaging may need to occur away from loading dock depending on traffic conditions at the time of pick-up.
No partial pick-up is allowed.
If order requires partial pick up, please submit separate purchase orders.
It is the responsibility of the customer to ensure their vehicle is appropriate for loading and transporting the order to be picked up. AAF reserves the right to refuse the release of an order to any pick-up vehicle deemed inappropriate
for the safe loading and transporting of the order.
Receiving of Goods
AAF takes a great deal of care in the production and packaging of your order.
It is thoroughly inspected prior to packaging and leaving our facility.
We strongly recommend your immediate inspection of your entire order at time of pick up or delivery.
Any quantity discrepancies (shortages) are evaluated on an individual basis. All shortages must be reported within 3 business days
When delivered shipments will be delayed/stored prior to installation for 30 days or more, please advise AAF. Also, on such delayed shipments, please advise AAF when these delayed shipments are installed. Significant delays in installation can affect the status of any warranty or freight damage claims.
Please DO NOT REFUSE shipment. Refusing the shipment will result in unnecessary additional freight charges.
Carefully inspect the entire shipment and note any damage on the delivery receipt BEFORE signing for your order.
Keep a record of driver’s name and anyone you may speak with at the carrier. Take photos of damaged product in/with their original packaging and email photos and copy of delivery receipt
You are eligible for concealed damage consideration ONLY if the original packaging is retained.
Time limitations for concealed damage vary from carrier to carrier. AAF recommends filing a concealed damage claim as soon as possible, and always within 3 business days of delivery. Beyond this time-frame, most carriers will not honor concealed damage claims.
Any freight claim against AAF or the carrier for damaged goods must include damage notation on delivery receipt. Failure to do so will void claim.
AAF will gladly assist with any freight claim question you may have, but is only responsible for the filing of the claim if the order was shipped pre-pay and add. Under NO circumstances should freight charges be deducted in settlement of invoices.
AAF warrants all products manufactured by AAF against defective material and/or workmanship under normal usage for one year from the date on the AAF invoice.
The customer assumes responsibility for normal wear and tear. The warranty does not cover any product or components that are determined to have been altered, misused, neglected, modified or improperly installed.
Returns or Exchanges
Merchandise cannot be returned for credit or exchange without written authorization from AAF. A restocking fee of 25% may apply on
approved returns. Merchandise must be returned
freight pre-paid. Used items cannot be returned. Custom orders cannot be returned.